Impact Of Soft Practices Of Total Quality Management To On
Individual Readiness For Change Based On Quality Of Work Life
Intermediary Role:An analytical study of the opinions of a sample of
workers in the Maysan Oil Company
Bushra Abdul Hamza Abbas
Hossein Briou Aneed
Al-Qadisiyah University – College of Administration and Economics
Corresponding Author: Hossein Briou Aneed
Abstract : Current research seeks to determine the impact of soft practices of total quality management as an
independent variable across its dimensions (senior management support, customer focus, training and learning,
supplier relationship, continuous improvement) on individual readiness for change as a dependent variable across its
dimensions (management support, self-efficacy, suitability, Personal benefit) by mediating the quality of work life in
its dimensions (physical work environment, occupational stress, career growth and development, social support,
compensation and rewards, job characteristics), in the Maysan Oil Company, where the number of employees in the
company is (833) employees of various specialties. As for the research sample, it included (292) individuals working
in the company, and for the purpose of achieving the goal of the research, a questionnaire was adopted to collect data
related to the research variables, and the descriptive analytical approach, and it was adopted in the research and the
results were reached using a statistical program such as (SPSS.V.24). The (Amos.V.24) program found data analysis
to reach conclusions, the most prominent of which was the existence of a correlation and impact relationship between
the soft practices of total quality management on individual readiness for change through the mediating role of
Quality of work life.
Keywords: total quality management, individual readiness for change, quality of work life
