The role of the universal health coverage in patients’ behavioral
intentions A survey study in some primary health care centers in AlDiwaniyah city center
Aseel Ali Mezher
Hadeel Kadhim Dahash
Al-Qadisiyah University – College of Administration and Economics
Corresponding Author: Hadeel Kadhim Dahash
Abstract : The current study aimed to shed light on the impact of the universal health coverage in enhancing the
behavioral intentions of the customer for a sample of (491) patients who belong to (18) primary health centers in AlDiwaniyah city center. The variant of the universal health coverage includes three main dimensions which are
population coverage, health services coverage and financial coverage while the variant of the behavioral intentions
variant involves three dimensions which are the situational loyalty, tendency to switch and re-deal intention for the
second time. The study adopted questionnaire as a basic measurement tool for gathering data that was dedicated to
test the study main and subsidiary hypotheses through the use of a number of statistical means, the most prominent of
which are (Pearson simple correlation coefficient, simple and multiple regression analysis). The study reached a set
of conclusions, the most important of which is the existence of a correlative and impact relationship of the
dimensions of the universal health coverage on the dimensions of the behavioral intentions of the patients.
Key words: universal health coverage, the patients behavioral intentions
